Terms

TERMS AND CONDITIONS OF ENROLMENT

1.1 This policy aims to help people involved in Kea Performing Arts understand how their personal information may be used and stored by Kea Performing Arts.

1.2 Payment must be received in full before the start of the programme you have enrolled for.

1.3 Current students will be automatically re-enrolled for the following term unless we are notified that they are not continuing. However, placement is only guaranteed on full payment of fees prior to start of that term.

1.4 To avoid disappointment by missing out on a place (as there are limited numbers of spaces in each class), bookings and full payment, ahead of the class or workshop starting, are essential.

1.5 Term time course fees are calculated for a whole term of classes and cannot be paid class by class.

1.6 There is no discount, credit or refund for missed classes (including rehearsal viewing) in our Term Time Youth Theatre classes due to illness, family holiday, clash of timetable etc.

1.7 Trialling a Class: no charge is made if a child does not continue with further classes. Otherwise, this class is charged as the first class attended.

1.8 For School Holiday Programmes e.g. Take a Bow! – if a child cannot attend at the last minute due to illness or family bereavement and you have advised us prior to the start of the class, then a credit can be applied for a future class if requested.
No credit will be made if no notification of illness or bereavement has happened prior to the start of the class. No refunds can be made in either case.

1.9 All statutory holidays are observed and so no classes will be held on those days. For Term Time Youth Theatre classes there is no refund for these classes, or an alternate class offered at another time.

2. PAYMENT OPTIONS

2.1 Via Class Manager (www.classmanager.com)  with a credit and debit card.

2.2 Via direct credit to our bank account (details will be provided at enrolment stage) with your own name and your child/ren’s names as the reference.

3. CONTACT DETAILS

3.1 It is the responsibility of the person enrolling the student, that Kea Performing Arts have your, and other important, current contact details. Please ensure that the correct details are included in your enrolment, and if they change post-enrolment, please let our staff know.

3.2 Also, as in 4.4 below, please ensure that any medical, behavioural or physical conditions of the student have been notified with the enrolment.

4. HEALTH, SAFETY, INJURY AND MEDICAL CONDITIONS POLICIES AND PROCEDURES

4.1 Kea Performing Arts takes all practicable steps to ensure the safety of its employees, contractors, tutors and students and to provide a safe learning environment. Please note that dance, body work and physical exertion carries a risk of injury or accidents. Kea Performing Arts is not liable for personal injuries sustained.

4.2 Drama classes require teamwork, listening, sharing and focused behaviour to ensure a successful and enjoyable outcome for all of the students involved, both in the classroom and online. If a tutor or staff member feels that a student’s behaviour is impacting on others then the student may be removed for a time from the activity or the class. In more unfortunate situations the behaviour will be discussed with the parent or caregiver. And in extreme situations the student may be asked to leave the class completely with no refund or partial refund necessarily offered.

4.3 Kea Performing Arts is not liable for any loss or damage to personal property while students are at our classes.

4.4 It is the student’s parents/guardian’s responsibility to notify Kea Performing Arts of any medical, behavioural or physical conditions of the student prior to the start of the classes.

4.5 A first aid kit is available with the tutor. We do not provide Panadol or similar unless due to an event during class. We cannot administer students’ medication, food or water.

4.6 Students are under the supervision of Kea Performing Arts tutors and staff while in class time only. Kea Performing Arts tutors and staff cannot be responsible for supervision of students outside their allocated class time.

5. COMPLAINTS

We work hard to provide quality classes with excellent tutors and staff. However, if you have a complaint or concern regarding our classes, please raise it with our Director, Rachel Constantine, as soon as possible.

6. PHOTOGRAPHY AND FILMING

6.1 Kea Performing Arts brings young actors into the limelight and from time-to-time photos and video footage of our shows, classes and events will be shared online and in media showcasing our students and our programmes. Parental consent for use of your child’s likeness is assumed for all students who have been enrolled. Care is always taken to ensure all imagery is in keeping with our values of inclusiveness, creativity and accessibility. If you are uncomfortable with this, please speak with our director, Rachel Constantine.

6.2 Kea Performing Arts is permitted to film or photograph students in classes and use that imagery for our internal purposes (for example training or development of our programmes).

6.3 Your own filming of your child, for example at an end of year performance, is permitted, but for personal use only.

7. PRIVACY

Please make sure to read our Privacy Policy, which can be found here.

8. CANCELLATION POLICY

We reserve the right to cancel or postpone a class or workshop.

If we need to cancel a class or workshop for whatever reason, we will provide a credit for a replacement lesson, or at our discretion, we will provide a full refund of the fees paid.

Kea Performing Arts also reserves the right to terminate or cancel this enrolment and remove a child from the class or workshop, if at any time it believes that any child, or parent or guardian of that child, behaves in a manner that, in its sole discretion, Kea Performing Arts believes is inappropriate, disruptive or intimidating in any manner.